The service here is fantastic, with convenient parking available nearby, and the location is superb, only a 5-minute walk to a beautiful neoclassical garden.

Convenient hotel, good restaurant and outstandingly accommodating staff. The rooms with aircon. Superb bar area.

this location was stunning, short walk to main attractions, metro, parks, el corte ingles, several metro stations nearby and metro, several. there were an electric kettle, climate control, and a personal safe in my double room, appreciated it.

I stayed in a modern single room with three beds, a private bathroom, and a nice view, the location near a neoclassical garden was fantastic.

The unit was good sized and newly decorated.

The location was EXCELLENT in the centre, right by a huge plaza.

- Kindness of the personel ; - The ratio quality versus price ; - The vintage elevator ; - The location.

- Hostel staff did not speak english, leading to funny spanish discussion when you only know a few words "Esta possible pagar?"... But this is really not critical.

I will choose it for sure for the next trip. the room was absolutely spotless. - the staff were pleasant and welcoming all the time. - I really enjoyed the room with three beds, the bed was lovely. - Everything here was good. I spent 4 days at Hostal Santillan and I will definitely book it again for my next trip. the place was clean and tidy, especially the room which was impeccably clean. the staff were friendly and welcoming throughout. I particularly loved the room with three beds; the bed was so comfy. Overall, my experience at this hostel was great - everything was good.

Really nice and friendly staff, amazing localization, I was surprised in a good way about it

This Hostal is in a very convenient position, and it is walking distance to the most interesting places. Staff is very helpful, good service, and very clean. We liked it. Silvio Calleja.

A twin room here comes with handy amenities like an electric kettle, air conditioning, and a personal safe. the bed is super comfy, and the services provided are top-notch. the location is fantastic, just a short walk away from Plaza de Oriente - 🌟.

It is a good hotel for the value of the money you pay. It is a budget-oriented hotel so do not expect any luxury features. It has a perfect location, most of main point of interest can be reached by foot. Staff is very friendly but everyone at the reception desk would know English it will be easier. Room was very clean all the time.

The Hotel Santillan has a perfect location. You are literally 1/2 a block from the Metro station and smack dab in the middle of the theater district. It is right around the corner from several good restaurants and cafes. We were so pleasantly surprised by the location. I didn't expect such a location for the inexpensive price that we paid.

The only thing I did not like is that the walls or thin and we were next to a noisy man who stayed up late.

The room I stayed in was a nice size and well-kept. the location of the hotel was great, just a short walk to El Corte Ingles and major landmarks. I had a great time at the Hostal Santillan in Madrid. the room I stayed in was spacious and well-maintained, and the hotel's location was superb, with El Corte Ingles and major landmarks just a short walk away.

So we also will choose it for sure for next trip, but we didn't have time. Convenient hotel & clean, its location is marvellous and stunning to everything we wanted to see in Madrid. A special thanks to courteous staff. The bar is great.

Great central location via the Gran Via, free wifi, very friendly and helpful staff. We got scammed by a cab driver at the airport, and the owner was very helpful and helped us find/book an official cab from the hostal to the airport at the right price. You can take the bus/metro to and from the airport but we had to take the taxi because I was with 2 seniors (64 and 69 y/o), we had tons of luggage and our flights were scheduled at odd times. Note also that there is no main lobby and their office is at the 8th floor but they have a small lift which can take you there.

The staff didn't speak much English (but hey we managed :p) and there is no main lobby (go to the 8th floor via the lift to check in)